Voice Mail Service For Business

 Communication is critical to the success of any business and constant interaction with customers is the key to stay and survive in business. But there are certain practical difficulties as many business owners are not always available to handle customer calls as they have a host of other things to attend to.

Voice mail service for small business is cost-effective telecommunication solution to aid small business maintain better customer relations. This service will allow the customers to leave a message which can later be returned. All incoming calls received during the business owner's absence from office or when the business owner is otherwise busy, will be systematically handled by the system.

Hosted PBX systems with auto attendant facility will direct callers to the voice mail, when the subscriber is not available to attend the call. Thus the callers are not kept waiting or feel annoyed listening to busy tones. As a part of customer relationship efforts, every call will be automatically greeted with a polite and professional welcome message. If the contacted person is not available even at the provided extension 800 number voicemail, the call is automatically transferred to the system, where the caller can leave his message.

Not attending to important customer calls leading to loss of business has ceased to be a problem for business enterprises. The mail systems will allow the callers to deliver their messages in the voice mail boxes and thus totally eliminate the chances of missing any important business deal. Voice mail is also capable of simultaneously handling multiple calls. Voice mail service is mainly provided with the existing PBX phone systems and can effectively manage all inbound and outbound business calls.

As many of us may be aware, It has two basic modes of operation - Telephone Answering and Voice Messaging. The function of Telephone Answering mode is to answer external calls and takes a message when the extension is either busy or no- response. The function of Voice Messaging is for any subscriber, with a mailbox number, to send messages directly to any one or many subscribers' mailboxes without first calling them.

Unlike an answering machine, which is no more than equipment, Voice Mail is centralized computer-based system of managing telephonic messages for a large group of people. Apart from fulfilling the standard functions of an answering machine, Voice Mail is capable of many other advanced features such as:

(i) handling several phone calls at the same time

(ii) Storing all incoming messages in personal voice mailbox

(iii) forward received messages into any other voice mailbox

(iv) simultaneously send messages to more than one user voice mailbox

(v) option to add a voice introduction when forwarding a message

(vi) store in reserve voice messages for future delivery

(vii) alert the user whenever messages are received in his/her mailbox through a phone call or paging service

(viii) Play different message greetings to different callers.

This service in a business house can mean better customer care service leading to increased productivity. The service can be programmed to provide the customers important information regarding your products and services on a 24/7 basis. Voice mail service is offered at affordable rates so that even small and start-up businesses can avail this extremely useful facility. With an affordable office voice mail service, small businesses can considerably improve their profile and acquire a big image.